Our Promise to you
Consort takes great pride in all that we do and we want to share our commitment with you by delivering the highest standards of service.
Not only do you get the added benefit of 24 hour facilities*, but we want to ensure that we maintain these high standards by sharing our promise:
- We aim to provide high quality services and information to all our residents
- We promise to answer all correspondence within set timescales
- We promise to deal with requests for repairs, according to priority
- We always introduce ourselves by name when we answer the telephone or greet residents
- We provide comprehensive management information to new owners
- We always advise customers when service charges are reviewed
- We send all lessees and freeholders a copy of independently audited/certified service charge accounts
- We provide access to supporting receipts/invoices for accounts to residents upon request
- We liaise regularly with recognised residents associations
- We provide an emergency service out of normal office hours
- Should anything ever not be to your complete satisfaction, we have a complaints procedure which all property owners and leaseholders may use
- We carry out regular reviews of complaints about our service and take action to improve it, if required
- We will always consider any new ways to improve our service and welcome any comments you wish to make to help us achieve this aim
Alternatively call or email our .
* Please note: a few of our developments do not have 24hr facilities
